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FREE SHIPPING SITEWIDE! 20% off when you join the D&W CREW

Refund policy

Returns
Thank you for shopping with us. Please review our policy regarding returns and refunds below.

We do not accept returns or exchanges for change of mind, incorrect sizing, or accidental purchases. Please review your order carefully before completing your purchase.
📦 Damaged or Defective Items Only
We only replace or refund items if they arrive damaged or defective.
⏱️ 14-Day Reporting Window
You must report any damage within 14 days of receiving your package. Reports made after this window will not qualify for a refund or replacement.
🛠️ How to File a Claim
To start a claim, please email our support team with the following details:
  • Your Order Number
  • A clear photo or video of the damage
  • A brief description of the issue
💳 Refund Processing
Once we verify the damage, we will process your refund. The credit will automatically apply to your original method of payment within 5 to 10 business days.

 

Additional non-returnable items: 
Gift cards To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dandwelements@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dandwelements.com and send your item to: 1054 Carriage Valley Dr Powell OH 43065.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1054 Carriage Valley Dr Powell OH 43065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.